Service & Support
Customer Requests
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Contact Us
Headquarters

Email: G_ESS.Service@jinkoess.com

Tel: 4008608878

Middle East and Africa

Email:ESS_Aftersale.MEA@jinkoess.com

Tel:—

Europe

Email:bess_service.eu@jinkoess.com

Tel:—

 

Asia Pacific

Email:G_ESS.Service_APAC@jinkoess.com

Tel:—

Latin America

Email:G_ESS.Service_latin@jinkoess.com

Tel:—

Japan

Email:G_ESS.Service_Japan@jinkoess.com

Tel:080-9696-0995

Australia

Email:G_ESS.Service_AU@jinkoess.com

Tel:61 1300326182

North America

Email:G_ESS.Service_USA@jinkoess.com

Tel:(888) 2988738

FAQ
Q
What is the process for equipment failure reporting & handling?
A

Customer submits failure report → O&M backend accepts ticket → remote online diagnosis & troubleshooting → dispatch nearby engineers for on-site solution if remote handling fails → complete maintenance & close file for filing.

Q
Can dedicated on-site O&M staff be assigned for large-scale energy storage stations?
A

For hundred-MW large-scale energy storage projects, full-time on-site O&M personnel can be assigned as required to take charge of daily operation, inspection records, local communication and on-site issue resolution.

Q
What work is included in periodic inspection & maintenance, and what is the inspection frequency?
A

Services include battery condition inspection, circuit fastening, thermal management & fire protection check, hidden risk investigation and parameter optimization; inspections are carried out monthly, quarterly and annually hierarchically.

Q
What O&M cooperation modes are available for energy storage power stations?
A

Three modes are available: Owner self-operation (with our technical guidance), periodic inspection & maintenance, and full-site entrusted O&M; options can be selected individually or combined.

Q
 Is extended warranty available after warranty expiration?
A

Upon warranty expiry, both parties can negotiate and sign extended warranty packages on demand with flexible options.

Q
How to handle equipment failures within the warranty period? Are spare parts chargeable?
A

For failures caused by product quality issues during warranty period, remote troubleshooting, on-site maintenance, parts replacement and commissioning optimization are provided free of charge. For non-quality failures, only spare part cost and on-site service fee will be charged.